Terms of Service

These terms cover applications submitted through this website and the customs brokerage services provided by Meko Transit LLC.

Last updated: 29 July 2026

1. An application is not yet a contract

Submitting the form is a request, not a concluded agreement. You receive an application number that lets you check the status.

A contract comes into effect once we have confirmed the scope and the price, and you have accepted these terms.

2. Your responsibility for the data

The declaration is filed on the data and documents you supply. Cargo description, value, commodity code and route must be accurate.

Incorrect or incomplete data can suspend the procedure, trigger a penalty or hold the cargo at the border. Those consequences are yours.

If we find an inconsistency in a document we stop and come back to you. We would rather delay than file a wrong declaration.

3. Fees, state charges and the guarantee

Our fee is a service fee and is shown as a separate line on the invoice.

Transit carries no Georgian state fee. Import clearance does, and the amount depends on the value band. Import duty and VAT are calculated separately.

A transit guarantee is not a cost. It is security, calculated from the cargo value and the applicable rate, and it is released when the MRN is discharged at the office of destination. If the cargo never arrives or the procedure is not closed, the guarantee is called — and that amount is payable by you.

4. What you actually receive

The output of a transit procedure is the MRN — the eighteen-character Movement Reference Number issued by NCTS. That is the document the cargo travels on.

We pass the MRN to you as soon as it is issued, and it also appears on the status page against your application number.

5. Timing

You will hear back on an application within 4 hours during business hours. Business hours are Monday–Friday 09:00–18:00 and Saturday 10:00–15:00.

How long the procedure itself takes depends on the customs authority, the queue at the border and the completeness of the documents. We quote a specific timeframe only after seeing the documents.

6. Limits of liability

We are answerable for what we do: preparing the declaration correctly and filing it on time.

We are not answerable for a customs authority's decision, for border queues, for a carrier's delay, or for damage to cargo in transit, where that is not the result of our own act.

Our liability is limited to the fee received for the application in question, except where the law provides otherwise.

7. Cancellation

You may cancel an application at any point before the declaration is filed — tell us by email or telephone.

Once the declaration has been filed and the guarantee opened, the procedure has started and the work already done is payable.

8. Governing law

Georgian law applies. Disputes not settled by negotiation are heard by the courts of Tbilisi.

If these terms change, the date on this page is updated. An application already under way is governed by the version in force when it was submitted.